FAQs

Sweet Sugar aims to focus on REAL people and REAL experiences. Let's Connect! Follow us on Instagram & Facebook @sweetsugarbycjon. If you love our products, let us know by tagging, reposting, commenting or DM us a review! 

How does your lip balm work to prevent chapped lips?

  • The product forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which may cause chapping. It also softens and rejuvenates the skin to restore suppleness and provides a youthful glow for your lips. 

How long will Sweet Sugar's products last, and how do I determine the expiration date the particular product?

  • We recommend that products be used within 12 months. It is best to store products at room temperature and keep them out of extreme temperatures and direct sunlight, if possible. Please do not leave our products in your car in extremely hot weather. 

Do Sweet Sugar's products contain tree nuts, peanuts, sesame seeds, and/or sunflower seeds?

  • Yes, products contain ingredients derived from sunflower seeds and tree nuts. For more information and to find out about specific products, please review the ingredients listed for products on our website.

Do your products contain any preservatives or parabens? 

  • No, not at all !!

Are Sweet Sugar's products tested on animals?

  • Animals are not used to test Sweet Sugar products, nor do we ask others to do so on our behalf. Human volunteers are used to test new products. Please know that we are absolutely committed to our no animal testing policy.  

Will any other shades and products be introduced?

  • Heck Yeah! Our Company is always researching new beauty trends and ideas. For the most up to date information on new products and product announcements, subscribe to our email list! Follow us on TikTok, Instagram, Facebook and/or Pinterest @sweetsugarbycjon. Also follow us on Twitter @sweetsugarxcjon.

I am a Vegan. Can I use your products?

  • All ingredients are listed on our website and in packaging. Please note, our lip balm contains beeswax, which is why products do label all products “vegan”. If you have a specific product question, please  contact us and we would be happy to assist you.

I am concerned that I may have had an allergic reaction to one of your products. What do I do?

  • If you experience a potential adverse reaction involving one of our products, please discard immediately and contact a healthcare professional if necessary.